The courage of the servant-leader

There are few who have a harder job than a receptionist.

Nobody is more abused than the receptionist, whether that is by customers, staff, or the job itself. If your job is hard, then the receptionist’s job is likely harder. Your receptionist gets the brunt of your mistakes in the form of disgruntled customers; customers will tell your receptionist before they tell you (if at all), and serenity is often absent when they inform your receptionist of your failures. Show me a dispirited pool of receptionists, and I’ll show you a dysfunctional organization.

With that said, perhaps the hardest receptionist position is the one who serves the mentally ill. Continue reading